Assistance
Frequently Asked Questions
Everything you need to know about your evening ritual essentials.
Product & Quality
What is mulberry silk?
Mulberry silk is a premium type of silk known for its smooth, soft, and luxurious feel. It is commonly used for high-quality silk pillowcases, sleepwear, and bedding.
What is 6A silk?
6A is widely used to describe a high grade of long, clean and uniform silk fibres.
What does 22 momme mean?
Momme is a measurement of silk weight and density. 22 momme is a premium silk weight that feels substantial, smooth, and suitable for everyday use.
Is this real silk or satin?
BY EVENING pillowcases are made from 100% pure mulberry silk. Satin is a weave and is often made from synthetic fibres such as polyester. Silk and satin are not the same.
Will there be more colours or prints?
Yes. BY EVENING is designed around seasonal colours, signature prints, and collectable silk essentials. Join our email or WhatsApp list for first access to new drops and restocks.
Care & Use
Is silk good for hair?
Silk provides a smoother surface that helps reduce friction while you sleep. This can be especially helpful for frizz-prone, dry, coloured, curly, or easily tangled hair.
Is silk good for skin?
Silk feels smooth and gentle against the skin. It is not a replacement for skincare, but it can support a softer and more comfortable sleep surface.
Is silk breathable?
Yes. Silk is naturally breathable and comfortable for both warm nights and air-conditioned bedrooms.
Can I machine wash it?
Yes. Hand washing is recommended, but you may machine wash on a delicate cycle at 30°C inside a delicates wash bag. Use PH neutral detergent and wash separately.
Does it fit a standard pillow?
Yes. The standard size is 20" x 30" / 51 x 76 cm, designed to fit most standard pillows.
Is it suitable for Malaysia and Singapore weather?
Yes. Silk is smooth, light, and naturally breathable, making it suitable for warm climates and air-conditioned bedrooms.
Is it good as a gift?
Yes. A silk pillowcase is personal, practical, beautiful, and easy to gift. It is suitable for birthdays, bridesmaids, housewarmings, self-care gifts, and festive occasions.
Shipping & Returns
Do you ship within Malaysia?
Yes. BY EVENING ships within Malaysia.
Do you ship to Singapore?
Yes. BY EVENING ships to Singapore.
What is your return policy?
For hygiene reasons, used pillowcases cannot be returned. Unused and unopened items may be eligible for return according to our return policy. Please refer to the Shipping & Returns page for full details.