Shipping policy

At By Evening, every order is prepared with care so your pieces arrive beautifully and safely.

Malaysia Shipping

We offer complimentary shipping within Malaysia on orders over RM300.

For orders below RM300, the applicable shipping fee will be displayed at checkout before payment.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. During launches, promotional periods, public holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Delivery Times

Delivery times vary depending on your location and the courier service. Any estimated delivery timeframe shown at checkout is an estimate and may be affected by circumstances outside our control.

Incorrect Shipping Information

Please ensure that your delivery address and contact information are correct before placing your order. If you notice an error after ordering, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to amend its delivery details.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us with your order details and any relevant photographs so we can assist you.